Our Customer Satisfaction Promise
At Novelty Groom Collection, your satisfaction is our priority. We stand firmly behind the quality of all our grooming products and want you to shop with confidence for your big days and everyday rituals.
30-Day Money-Back Guarantee
If you are not 100% satisfied with your Novelty Groom purchase for any reason, we offer a simple return policy (subject to hygiene and safety conditions):
- Return window: 30 days from the purchase date
- Refund options: Full refund to original payment method or exchange for another product
- No questions asked policy for unopened products
Eligibility Requirements
To qualify for a refund or exchange:
- Products must be returned in their original packaging, with at least 75% of the product remaining (for opened supplements).
- All returns must include a copy of the original invoice or proof of purchase.
- Shipping costs for returns are the responsibility of the customer, unless the return is due to an error on our part (e.g., wrong item shipped, damaged product).
Return Process - 3 Simple Steps
Contact our customer service team at saifnovelty@gmail.com to request a Return Authorization (RA) number.
Clearly mark the RA number on the outside of your return package.
Ship your return to:
Novelty Grooms collection - ReturnsLucknow
Refund Processing Timeline
After receiving and inspecting your return:
- Email confirmation will be sent promptly
- Refunds processed within 1-2 business days
- Credit appears on original payment method within 5-10 business days
Damaged or Incorrect Items
If you receive a damaged product or the wrong item, please contact us immediately upon receipt. We will arrange for a replacement or full refund, including return shipping costs.
Questions or Concerns?
Our dedicated support team is standing by to help with any questions about returns or refunds:
- Email: saifnovelty@gmail.com
- Response time: Within 24 hours